My mother-in-law immediately called up to the facility to reach someone on the emergency line.she got no one to answer. that my grandma-in-law still had her IV in her arm. After that whole crazy situation and once we finally got home. The staff member did not assist my mother-in-law and i with helping my grandma-in-law get in the car. a staff member FINALLY brought her to the car (with no shoes and a very light blanket). So after about an hour of waiting for my grandma-in-law to be discharged. (they also lost other items that we realized were missing once we got home). Soon after bringing that to the staff's attention an administrator by the name of Loretta, rudely approached my mother-in-law and I to inform us that they lost my grandma-in-law's $700+ velvet jacket. The staff did not have shoes or a jacket on my grandma-in-law and keep in mind that it is winter time (50 degrees or less outside) and she is an elderly woman that just got over COVID19. from the moment we stepped in the waiting area.
I want to start off by saying when my mother-in-law and I went to go pick up her mother from this place. I wish I could put a 0 out of 5 stars, but sadly this platform does not give me that option! I would NEVER EVER recommend this place even if it was the only option left. Thank you, Tyler, for all that you for our Dad/Granddaddy and for our family! I am a friend or relative of a current/past resident We have been very lucky to have such a kind, helpful, and responsive contact at Tower Road during this extraordinarily difficult time for our family. Tyler has really gotten to know Dad personally, and always makes sure that the Georgia Bulldogs/Braves games and golf tournaments are on Dad's tv. Tyler has made it possible for us to have weekly Zoom calls with Dad, so that we can see him and rest assured that he is healthy and happy. It was very hard for our family not to be able to see or visit Dad in-person due to the Covid restrictions, but we have been extremely fortunate and grateful that the current activities director (Tyler) has been very accessible and responsive to us - even giving us his personal cell phone number - so that we always feel connected and informed regarding Dad's care. I am a friend or relative of a current/past residentĪshby Kent Fox My father became a resident at the Tower Road facility in February 2020, right before everything was shut down due to the Covid-19 pandemic. Please don't send a loved one to this rehab. I found out that he was sent home with a blood sugar of over 600! He was back in the hosp the next day when we discovered he couldn't swallow. They sent him home with no instructions as to what meds he had been given that day or what his blood sugar was. I would leave messages and not get a returned call.
#Signature healthcare update#
What he got was a death sentence During this time I was unable to reach a nurse to get an update on his condition. He was in this rehab to get back on his feet. My husband was a type one diabetic and had heart problems. When we did get to see him we were appalled to see the weight he had lost and that he was so incoherent. To make matters worse we couldn't visit because of covid constrictions we were not allowed to visit him and then they had a resident covid hence more restrictions. In the 3 weeks of his time he became incoherent and lost a great amount of weight. When he left the hosp he was coherent and able to carry on a conversion with other people. Outraged 3 My husband Clyde was transferred to this rehab after a week in hospital.
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